[Winpcap-users] Conflict between WinPcap and other WinXP drivers?- hanging on boot

[Happy Dolphin]

Hello;
 
I have installed WinPcap and WinDump and have experienced no problems.  However, I had suggested that a friend try it, and now he is having 'booting problems'.   I did a search of mailing lists and googled, but have seen no other posts/problems that describe the problem that he is having.
 
Unfortunately, I don't have from him an exact description of the problem that he is now experiencing.  He only told me:
 
"None of the safe mode boots work. 
The revert to last known good also does not work but is getting furthest since it shows a bit of windows start screen before switching to black ...
XP-CD also does not get the machine past the hangup "
 
So it appears that his machine boots to a stage then hangs.
 
Is it at all possible that WinPcap is causing this?
 
What specific question should I ask him to help troubleshoot the cause?
 
I think that he does have one of the Symantec products, but I dont know which one, and I am not sure if he has fully uninstalled it.  
 
Thanks for any help.
 
Pamela

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